JUST USE THE "F" WORD- HOW TO GIVE EFFECTIVE FEEDBACK
Stacey E. Bernstein,University of Toronto,Toronto,Ontario
Rationale: Feedback is defined as the sharing of information on actual performance to help guide or improve future performance towards a desired goal. There is evidence in the literature that feedback is critical to the development and improvement of trainees' skills so that they may achieve clinical competence. Nevertheless evidence also indicates that faculty provide an insufficient amount of feedback.
Objectives: At the end of this highly interactive workshop, participants will be able to: 1. Reflect on their own experiences with providing and receiving feedback 2. List 5 characteristics of effective feedback 3. Describe three feedback models including the 6 stage model 4. Apply the 6 stage feedback model in a practical situation
Methods and Content: Participants will engage in a think pair share exercise to reflect on their own positive and negative experiences with feedback. Findings from this exercise will be shared as a group in order to compile a comprehensive list of the qualities of effective feedback. The qualities will be categorized into "who", "what", "where", and "when". The "how" will be explored through comparing and contrasting different feedback models including the Feedback Sandwich, the One-Minute Preceptor and the 6 Stage Model of Feedback. The rationale for as well as barriers to providing excellent feedback will be explored. In a highly interactive activity using mangoes, participants will have an opportunity to practice providing and receiving feedback in a Junior chef- Head chef role play.