James R. Stallworth,University of South Carolina School of Medicine,Columbia,SC

Rationale: All educators are challenged by the "real" or "perceived" problem learner. Yet one of an educator's responsibilities is to reconcile the issue of the problem learner with the hope of promoting maximal success in the learner and maintaining standards of the profession.

Objectives: Identify characteristics of the problem learner; Describe the TIPS framework for diagnosing and managing the problem learner; Apply the "Perception vs. Reality" and the Ask-Tell-Ask feedback frameworks in feedback sessions with problem learners

Methods and Content: Participants will first be encouraged to reflect on prior experiences with problem learners and define problem learner characteristics. Next, TIPS, a framework for diagnosing the problem learner along with identifying strategies for remediation, will be presented. The foci will be on building an effective working/communication relationship with the problem learner, promoting self-regulated learning and reflection, and developing a more accurate self-assessment. Workshop participants will be actively engaged in cases and/or role play to develop skills in diagnosing the learner's problem(s), giving collaborative feedback, and working with the problem learner to develop remediation strategies. Finally, participants will be challenged to develop a new action plan for a problem learner in their own institution. A reference list will be provided.