Jamie A Hartless, B.A. - Duke University; Robert P Drucker, M.D. - Duke University
Medical students at many schools are asked to complete evaluations on faculty, fellows and residents during their clerkship. These evaluations are submitted electronically or by paper. Previous studies have suggested that online evaluations may be beneficial. Paper-based evaluation responses are often difficult to read and can take valuable time to enter into a web-based application. It is also known that when students submit something that is not anonymous, they are less likely to share certain information. There are web–based tools that can be used for the evaluation process but it is unknown which tools are the most efficient. This study was done to review what systems are currently in use.
An anonymous web-based survey was sent out to Clerkship Coordinators/Administrators to gather information on how their evaluations are submitted, what commercial products are being used, satisfaction with the products, and information on other products that they have considered. The data from the survey has been compiled and analyzed in effort to share information about developing a more efficient process for medical student evaluations.
Currently 38 (39%) out of 97 Clerkship Administrators have responded. Seventy-four percent of respondents reported using a web-based evaluation system, 18% used paper and 8% used e-mail. E-value was the most commonly used web-based program. Administrators using E-value all reported being satisfied to very satisfied with the product. Other products in use are MedEd, New Innovations, Oasis, One45, Survey Monkey and five schools reported internally developed products. The schools that complete evaluations using paper or e-mail ranged the full spectrum of satisfaction from very dissatisfied to very satisfied.
There is no consistent method for evaluating teachers of medical students across pediatric clerkships. Of the clerkships surveyed, the web-based systems had a higher rate of satisfaction than e-mail or paper-based. Facilitating the process of teacher evaluations may lead to a higher number of students completing evaluations and further progress towards 360° evaluations.